Right after a new launch of 4S Centre in Shah Alam, Proton pops another 4S dealership in Klang, Selangor. Vantage Speed Sdn Bhd, Proton’s trusted partner for 9 years, had 1S which is a showroom and 2S outlets at separate locations. To accommodate Proton customer’s need, its shareholders agreed to build a 4S centre with every service including repainting and repair, all in one location where the 2S centre used to be.
Dato’ Sri Tee Boon Kee, director of Vantage Speed said, “Ultimately, what matters is that customers are happy. However, we would not be able to achieve this level of customer satisfaction if we do not operate as a one-stop centre. A 4S centre will allow for better customer engagement and a thorough understanding of their needs. Hence, the decision to operate as a 4S dealer is definitely a good choice.”
The new outlet is situated along the town’s second main road and has many facilities for customers’ convenience. On the built-up area of 2,418 square metres, there is a showroom for 10 vehicles and a service centre with 14 service bays as well as 10 body and paint bays.
“The outlet is located in a densely populated area in Klang, and its presence is already familiar to all. This area also has a large number of Proton owners and they are the right target market to upgrade to the new and exciting line-up of Proton vehicles,” added Dato’ Sri Tee.
Like all of the latest Proton outlets, there are various areas to ensure that customers are comfortable while waiting and a kids’ area for those who bring their little ones.
Dr. Li Chunrong, CEO of Proton, said “We are confident that we can achieve approval upgrades of 109 outlets by October, or maybe even earlier than expected,” he said.
“When we embarked on this exercise to upgrade our outlets, it was always to ensure customers can get the best experience when they walk into the outlets. The objectives were clear, and now that the results are almost realised, we believe the outlet platforms are ready to receive the first Proton SUV in the market.” Dr. Li added.
The showroom in Setia Alam will be maintained to continue to provide convenience to its existing customers there.